Little Surprises respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit https://thelittlesurprises.in/, purchase our products, request a quotation or contact us.

In this policy, “Little Surprises”, “we”, “us” and “our” refer to Little Surprises, and “you” and “your” refer to individuals whose personal information we process.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact and Account Information

• Your name, email address and phone number.

• Billing and delivery addresses, including city, state and PIN code.

• Account details and preferences, where you create an account.

Order and Transaction Information

• Products ordered, quantities and selected options.

• Order history, payment status and transaction references.

• Delivery instructions and correspondence relating to purchases, cancellations, returns or refunds.

Personalisation and Gift Recipient Information

• Names, initials, dates, messages, photographs, artwork or other material you provide for customised products.

• A gift recipient’s name, delivery address and phone number where needed to fulfil an order.

If you provide another person’s information, please ensure that you have the necessary permission or other lawful authority to share it with us. Provide only the information needed for the order.

Corporate and Bulk Order Information

• Your name, company name and business contact details.

• Order quantities, budget, event details and delivery requirements.

• Company logos, artwork and branding instructions.

• Recipient information supplied for individual deliveries.

Enquiries and Customer Support

We may retain information you provide through contact forms, email, telephone, WhatsApp or other communication channels, including messages and attachments needed to respond to your request.

Website Usage Information

Our website and its service providers may collect technical information such as your IP address, browser type, device and operating system, pages visited, referral source, interaction information and access times.

2. How We Use Your Information

We use personal information, as applicable, to:

• Process orders and confirm payments.

• Create personalised products and prepare gift hampers.

• Arrange deliveries and provide order updates.

• Prepare quotations for corporate and bulk orders.

• Manage customer accounts, where available.

• Respond to enquiries and resolve complaints.

• Handle cancellations, returns and refunds.

• Maintain transaction and business records.

• Protect our website and customers against fraud, misuse and security incidents.

• Understand website performance and improve our products and services.

• Send promotional communications where permitted and, where required, with your consent.

• Meet applicable legal and regulatory obligations.

Where consent is required, we will seek it for the relevant purpose. This policy does not replace any separate consent that may be required.

3. Payments

Online payments are handled through the payment service providers available at checkout.

Those providers process payment information according to their own privacy policies and security procedures. We may receive transaction references, payment confirmation and other details needed to manage your order or refund.

Please do not send card security codes, UPI PINs, passwords or payment OTPs through email, WhatsApp or enquiry forms.

4. Personalised Products and Uploaded Content

Information and files supplied for personalisation are used to prepare your order, confirm design details where applicable, carry out production and address related support requests.

Relevant details may be shared with production or printing partners where necessary to fulfil your order.

Using personalisation files or photographs that identify you or a gift recipient in public marketing is a separate purpose. We will seek appropriate permission before using them for that purpose.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts and similar technologies for the following purposes:

• Essential functionality: Supporting shopping carts, account sessions, checkout and website security.

• Preferences: Remembering relevant choices and settings.

• Analytics: Understanding how visitors use the website and identifying improvements.

• Advertising: Measuring campaigns and supporting relevant advertising, where enabled and permitted.

Depending on the tools enabled on our website, third-party providers may also collect information about your browsing activity.

You can manage cookies through your browser settings and, where available, the website’s cookie preference controls. Blocking essential cookies may affect shopping cart, account or checkout functionality.

Where consent is required for non-essential tracking, we will request it before enabling that tracking.

6. Marketing Communications

Where permitted, we may send information about products, gifting ideas, offers or promotions.

You may opt out by using the unsubscribe option in a marketing message, where available, or by contacting contact@thelittlesurprises.in.

Opting out of marketing does not stop necessary communications about your orders, payments, deliveries or support requests.

7. Sharing Your Information

We may share relevant personal information with:

• Store and technology providers: Including Zoho Commerce and providers supporting hosting, website operations and customer management.

• Payment providers: To process payments, refunds and payment-related issues.

• Courier and logistics partners: To deliver orders and resolve delivery enquiries.

• Production and fulfilment partners: To prepare, personalise, package or fulfil products.

• Communication providers: To send order updates and manage customer enquiries.

• Analytics and advertising providers: Where these services are enabled and their use is permitted.

• Professional advisers and authorities: Where necessary for accounting, legal obligations, dispute resolution or valid official requests.

We limit information shared with service providers to what is reasonably needed for the relevant purpose and require appropriate protection of that information.

If our business is involved in a merger, acquisition or transfer, relevant information may be transferred subject to applicable legal requirements and appropriate safeguards. We will provide notice where required.

We may also share information for another purpose where you have given the necessary consent.

8. Storage and International Processing

Our service providers may process or store information in India or other countries, depending on their infrastructure and the services used.

Where information is transferred outside India, we will comply with applicable restrictions and take reasonable steps to ensure appropriate protection.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including:

• Completing orders and deliveries.

• Resolving customer enquiries and disputes.

• Managing refunds and other transaction issues.

• Meeting accounting, tax and other legal requirements.

• Maintaining security and preventing fraud.

Personalisation files and recipient lists should not be retained indefinitely merely because an order was placed. Their retention depends on fulfilment, support and any applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete it or make it no longer identifiable. Some information may remain in protected backups until those backups are replaced or deleted through normal retention processes.

10. Security

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

If you believe your account or information has been compromised, please contact us promptly.

11. Your Choices and Privacy Requests

You may contact us to:

• Ask about the personal information we hold about you and how it is used.

• Request correction of inaccurate or incomplete information.

• Request deletion of information that is no longer required.

• Withdraw consent where processing relies on your consent.

• Opt out of promotional communications.

• Raise a concern about our handling of your information.

We will handle requests in accordance with applicable law. We may need to verify your identity or authority before acting on a request.

Certain information may need to be retained to meet legal obligations, complete transactions or resolve disputes. If we cannot fulfil a request, we will explain the reason where appropriate.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. If information is necessary to fulfil an order or provide a requested service, withdrawing consent may affect our ability to continue that service.

12. Children’s Information

Our ordering and enquiry services are intended for adults. Products intended as gifts for children should be ordered by a parent, guardian or another appropriately authorised adult.

If you submit a child’s name, photograph or other information for personalisation, ensure that you have the necessary parental or guardian authority. Please share only what is needed to create the product.

If you believe a child’s information has been provided without appropriate authorisation, contact us so we can review the matter and take appropriate action.

13. Reviews and Public Content

If you submit a review, comment or photograph for public display, the information included in that submission may be visible to other website visitors.

Please avoid including private contact details, delivery addresses or another person’s personal information in public submissions without appropriate permission.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or services.

Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information to them.

15. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, practices or applicable requirements.

The revised policy will be published on this page with an updated Last Updated date. Where required, we will provide additional notice or obtain fresh consent for relevant changes.

16. Contact and Privacy Grievances

For privacy questions, requests or complaints, please contact:

Little Surprises

Address: Tower D-1907, Indis Viva City, Kondapur, Hyderabad – 500084, Telangana, India
Email:contact@thelittlesurprises.in
Phone:+91 73978 77407
Website:https://thelittlesurprises.in/

Grievance Officer / Designated Privacy Contact: [Insert authorised person’s name and designation]

Please use the subject line “Privacy Request” or “Privacy Complaint” and describe your concern. We will review and respond within the timelines required by applicable law.