Welcome to Little Surprises. These Terms & Conditions govern your use of our website, https://thelittlesurprises.in/, and the purchase of products through our website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Little Surprises

Little Surprises provides gifting products, personalised gifts, hampers, return gifts, bridesmaid gifts, corporate gifts and other gifting solutions through its online store.

In these Terms & Conditions, “Little Surprises”, “we”, “us” or “our” refers to Little Surprises, and “you”, “your” or “customer” refers to the person accessing our website or placing an order.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to the website or its systems.

• Copy, reproduce or redistribute website content without permission.

• Interfere with the operation or security of the website.

• Use our website or content in a way that infringes the rights of Little Surprises or any third party.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, specifications and other information displayed on our website are accurate.

However:

• Actual product colours may vary slightly depending on your device or screen settings.

• Product images may be for representation purposes unless otherwise specified.

• Product availability may change without prior notice.

• We reserve the right to correct errors or inaccuracies in product information.

For personalised or customised products, the final product may have minor variations from the preview or reference image due to the nature of customisation and production.

4. Orders and Acceptance

When you place an order on our website, you are making a request to purchase the selected product(s).

An order will be considered accepted once it has been confirmed by Little Surprises.

We reserve the right to cancel or decline an order in circumstances including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Inability to fulfil the order.

• Incorrect or incomplete customer information.

If an order is cancelled by us after payment has been received, the applicable refund will be processed according to our Refund & Return Policy.

5. Personalised and Customised Products

For products involving personalisation or customisation, customers are responsible for providing accurate information, including names, text, dates, initials, images, addresses and other customisation details.

Please carefully review the information before confirming your order.

Once a customised or personalised order has been confirmed, it cannot be cancelled because the product may have already entered the customisation or production process.

Little Surprises will not be responsible for errors resulting from incorrect information provided by the customer.

6. Cancellation Policy

For non-customised orders, cancellation requests may be accepted before the order has been shipped.

Once an order has been shipped or is out for delivery, cancellation may no longer be possible.

If payment has already been processed, any eligible refund will be handled according to our Refund & Return Policy. Applicable payment gateway, banking or transaction charges, where incurred and permitted, may be deducted from the refund.

Customised and personalised orders cannot be cancelled once the order has been confirmed.

7. Refunds and Returns

Refunds and returns are governed by our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order.

Refund & Return Policy:[Click Here]

8. Pricing and Payments

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify product prices, offers, discounts and promotions at any time.

If an incorrect price is displayed due to a technical or human error, Little Surprises reserves the right to cancel the affected order and provide an applicable refund where payment has already been made.

9. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, completely secure or free from technical errors.

We may temporarily suspend, modify or discontinue any part of the website or its services when necessary.

10. Intellectual Property

Unless otherwise stated, all content available on the Little Surprises website—including logos, brand elements, product photographs, graphics, text, designs, videos, website layouts and other original materials—is owned by or licensed to Little Surprises and is protected by applicable intellectual-property laws.

You may access and use the website for your personal, non-commercial purposes.

You must not, without prior written permission:

• Copy or reproduce our content.

• Republish our content.

• Sell, rent or sublicense our content.

• Modify or distribute our content.

• Use our brand identity, logo or artwork commercially.

11. Customer Reviews and Comments

Where our website allows customers to submit reviews, comments, photographs or other content, you are responsible for the content you submit.

You agree that your submitted content must not:

• Infringe another person’s intellectual-property rights.

• Contain defamatory, offensive, unlawful or inappropriate material.

• Violate another person’s privacy.

• Promote unlawful activities.

• Contain misleading commercial or promotional content.

Little Surprises reserves the right to remove content that violates these Terms & Conditions or is otherwise considered inappropriate.

By submitting content to our website, you grant Little Surprises a non-exclusive right to use, reproduce, edit and display that content for purposes related to our business, subject to applicable law.

12. Cookies

Our website may use cookies and similar technologies to enable website functionality, improve your browsing experience, understand website usage, and support relevant advertising and marketing activities.

By using our website, you acknowledge that cookies may be used in accordance with our Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

These links may be provided for convenience or additional information. Little Surprises does not control third-party websites and is not responsible for their content, policies, security or practices.

Your use of third-party websites is subject to their respective terms and policies.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Little Surprises, its directors, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for indirect, incidental, special or consequential loss or damage arising from your use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

15. Accuracy of Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate or current. We reserve the right to correct errors, update information or modify website content without prior notice.

16. Changes to These Terms

Little Surprises may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page along with the revised Last Updated date.

Your continued use of the website after changes are published constitutes your acceptance of the updated Terms & Conditions, subject to applicable law.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Hyderabad, Telangana shall have jurisdiction over matters arising in connection with these Terms & Conditions or your use of our website.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Little Surprises